Our aim is always that you will be completely happy with everything that we do for you. However, if at any point you become unhappy or in any way concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working for you to discuss your concerns. We will do our very best to resolve any issues at this stage. If this does not address your concerns, you may wish to make a formal complaint. In this case, you can read our full complaints procedure here. Please be assured that making a complaint will not negatively affect the way that we handle your case.